Shipping Policy

Last Updated: August 31, 2026

At SynThek, we are committed to processing and delivering your fragrance orders as efficiently as possible. Please review the following Shipping Policy for information about order processing, delivery, and tracking.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or holidays may begin processing on the next business day.

2. Shipping Times

Once your order has been processed and shipped, delivery times may vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided for guidance and are not guaranteed unless otherwise stated.

3. Shipping Charges

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping method. Any applicable shipping charges will be shown before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use the tracking number to monitor the status and progress of your delivery.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

6. Delayed or Lost Packages

While we work with reliable shipping carriers, delivery delays may occasionally occur due to weather, holidays, carrier disruptions, incorrect addresses, or other circumstances beyond our control. If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible. We may request photographs of the shipping package and the damaged product to help us investigate the issue and determine the appropriate resolution.