Refund & Returns

Last Updated: August 31, 2026

At SynThek, we want you to be satisfied with your purchase. Please review the following Refund & Returns Policy before placing your order.

1. Return Eligibility

We accept returns on eligible products within 30 days of delivery. To qualify for a return, the product must be unused, unopened, and in its original packaging and condition. Products that have been opened, used, or damaged after delivery may not be eligible for return due to hygiene and safety considerations.

2. Non-Returnable Products

For hygiene reasons, opened or used fragrances and body fragrance products cannot be returned. Personalized products, gift cards, and items marked as final sale are also not eligible for return unless they arrive damaged or defective.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photos of the product and packaging so we can review the issue and determine the appropriate resolution.

4. How to Request a Return

To request a return, contact SynThek customer support with your order number, reason for the return, and relevant product details. If your return is approved, we will provide instructions for returning the eligible item.

5. Return Shipping

Unless the item is damaged, defective, or incorrectly shipped, the customer may be responsible for return shipping costs. Original shipping charges are generally non-refundable unless the return is due to an error on our part.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

7. Exchanges

We may offer exchanges for eligible products depending on availability. If you receive a damaged, defective, or incorrect item, please contact us before sending it back so we can assist you with the appropriate solution.

8. Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a return or refund, please contact SynThek using the information below.

SynThek

🌐 Website: https://synthek.us/
📧 Email: Info@synthek.us
📍 Address: 227 Raff Ave, Floral Park, NY 11001
📞 Phone: +1 888-366-1043